FAQs
HOW CAN I CONTACT ANDAL?
You can reach us on WhatsApp at +91 9550007619.
WHERE ARE YOU LOCATED?
We have two boutiques in Hyderabad. You can visit us at Gunaas, Jubilee Hills, or Maison Isa at The Leela, Banjara Hills.
WHAT ARE YOUR STORE TIMINGS?
Gunaas is open from 10:30 AM – 8:30 PM, Monday to Saturday. Maison Isa at The Leela is open from 11 AM – 7 PM, throughout the week.
CAN I ORDER ONLINE?
To enquire about a piece, contact us on WhatsApp at +91 9550007619. All purchases and payments are completed in store. Online shopping is not available.
DO I NEED TO BOOK AN APPOINTMENT OR CAN I WALK IN?
Walk-ins are welcome in our stores in Hyderabad. For custom-made pieces, we recommend booking an appointment with our design team.
CAN I BOOK AN IN-STORE APPOINTMENT ONLINE?
Yes, you can book an in-store appointment through our WhatsApp channel.
HOW LONG DO CUSTOM ORDERS TAKE?
2–3 weeks, based on the complexity of the design.
DO YOU SHIP ACROSS INDIA AND WORLDWIDE?
To enquire about a piece, contact us on WhatsApp at +91 9550007619. All purchases and payments are completed in store. Online shopping is not available.
DO YOU DESIGN ENGAGEMENT RINGS?
Yes, all our engagement rings are custom-made.
DO YOU MAKE MEN’S JEWELLERY?
Yes, on order.
RETURNS & EXCHANGES
Our store policy is no returns or exchanges. This does not affect your rights under applicable law. For questions about a purchase, please contact us on WhatsApp at +91 9550007619.